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Google Buzz E-mail Notification Changes Are Coming

Social Media - 4 hours 41 min ago

Google’s new social network, Google Buzz, is getting some additional refinement, based on user feedback. Today’s news: The search giant is testing new features that will give you control over the flood of Buzz e-mail notifications.

Google BuzzGoogle Buzz has the benefit of being integrated directly into GmailGmail. Not only does it have a prominent tab in millions of inboxes, but it also sends e-mail notifications of recent buzz activity to your inbox. If you’re like us, the e-mail flood can get pretty overwhelming pretty quickly. Plus, anytime someone comments on a buzz thread, the e-mail pops right back up.

Google’sGoogle heard you loud and clear. In a buzz post, the Buzz team revealed that it is testing two changes to e-mail notifications to help you better manage your inbox. While these changes are not live yet, they should be up in the next few days.

The first change is something we’ve been seeking for some time: The ability to choose which items get sent to your inbox. If you just want an e-mail when someone comments on your post, it will soon be possible. If you want just posts where you are @replied, that’s possible as well. The second feature is a “Mute” link on individual buzz posts, which will stop a buzz post from reappearing in your inbox every time someone comments.

Both changes are necessary if Buzz is to be usable as a product. Still, Google hasn’t addressed our number-one request: collapsible comment threads.

[via CNET]


Categories: Social Media

How The Roxy Became the #1 Venue on Twitter [INTERVIEW]

Social Media - Thu, 03/11/2010 - 21:24

With over 26,000 followers, West Hollywood’s Roxy Theatre is the most popular club on Twitter. Just short of half a decade earlier, however, the fortunes of the historic venue and many of its neighbors on LA’s infamous Sunset Strip were waning and in need of serious attitude adjustment.

We had a chance to talk with Nic Adler, owner of The Roxy and the man behind the club’s transformation from “castle on the hill” to social media juggernaut, about how TwitterTwitter and other tools helped not only reverse the fortunes of businesses on the Strip, but build up a stronger, more vibrant local community.

If you’re a small business wondering how social media can be relevant to you, someone in public relations looking for creative ideas, or an organization looking to take your first steps into the waters of social media, you’ll want to read on for a resounding success story and a number of practical tips. If you’re a music fan, don’t touch that dial or miss a slice of history.

The Roxy’s Social Media Transformation

The Roxy Theatre has been graced by numerous musical legends in its 37-year history, from Motley Crue to Nirvana to Bob Marley to a venerable pantheon of who’s who in rock history. The Rocky Horror Show and Pee-Wee Herman were launched there, and the upstairs bar was a regular hangout for folks like John Lennon, Alice Cooper, Keith Moon, and John Belushi.

Fast-forward to the mid-2000s though, and the grunge scene had come and gone, displacing a good chunk of what was once perceived as an unstoppable draw to the Strip — one that had easily brought in locals and tourists alike. “The Strip has always been busy and always had relevance, but in the last 10 years we hadn’t had our best 10 years,” says owner Nic Adler, son of one of the club’s founders (Lou Adler, legendary manager and producer of artists including The Mamas & the Papas, Carole King, and Sam Cooke).

Part of the problem? The “velvet rope” mentality. “We on the Sunset Strip just thought we were on this golden hilltop, that we don’t have to listen. And we just created these walls around the venues, almost like these castles on the hill, and stopped talking with each other, and didn’t really participate with each other.”

What ended up turning the fortunes of not only The Roxy but a good chunk of other businesses on the Strip? A creative and unique social media campaign that began to build offline community using online tools. “We switched over to a blog format about three and a half years ago, and started to understand that there was this conversation going on. And that we could participate,” says Adler of their first steps into social media.

Local Business: Cooperation or Coopetition?

Early on, the club faced the question of how to approach their nearby neighbors and ostensible competitors for the time and dollars of Sunset Strip clientele. “We got on Twitter pretty early, May 2007, and we got up to about 10,000 followers. The Viper Room had just gone through some new ownership and they popped up and started tweeting. We had this conversation in the office, wondering ’should we retweet them?’ We have these 10,000 followers who would probably be into the Viper Room — do we do this ‘coopetition’ thing?”

Deciding to retweet them ended up being the best choice, because shortly afterward, a new bond was formed and other clubs on the Strip began to take notice. The Comedy Store down the street got on Twitter and joined the conversation, and “from there it just went from one business to the next, and it just grew. And because we had started this new relationship — a clean slate — it didn’t have anything to do with the bookers, or who had more people at their show, or anything. It was a whole new relationship that was created online with the clubs.”

Beyond revitalizing an audience of patrons (which we’ll talk more about in a bit), the Sunset Strip’s embracing of social media led to a regrouping of business owners who are taking a fresh approach to their local community. From creative adoption of Twitter and other tools, The Roxy and its neighbors discovered “we can revive ourselves and take a fresh look at what’s happening out there and not only get the actual customers back, but even affect the government — I know that sounds crazy, but literally, we go down to the city council meeting together and there’s 40 business there. And we’re all talking together and we’ve become a really strong voice within our city to get things done.”

Getting Creative With Twitter

From rewarding loyal club fans to transforming customer service, Adler relayed some creative and unique initiatives that The Roxy and other businesses on the Strip have employed to great effect. A “Tweet Crawl” event was first held in July 2009, where several businesses partnered up to invite the Twitter community for an all-night mosey down Sunset Boulevard with free access to clubs, food and drink specials, and hidden prizes and giveaways handed out via clues on Twitter. Now in its third incarnation, the most recent Tweet Crawl grew the participating crowd from 40-50 up to around 100 crawlers. “Something I miss from my youth is seeing people walk on the Strip and go from business to business. So not only are we doing this community thing online, but we’re actually getting these people to go to these places.”

Another initiative, Club Rox, sold 100 “all-you-can-eat” annual passes to the club for $100 each. Buyers get as many shows per year as they want to attend, front-of-the-line access, a special custom drink menu, and half price deals on everything at the bar. The passes, only advertised on Twitter, sold out in three days and had a far more positive effect than Adler and his team expected. “It created this group of 100 people who are so passionate about The Roxy, and there are people who have come to over 20 shows already this year. We thought we were getting something maybe financially, but we ended up getting this voice of this group of people who are super positive about The Roxy and love music.”

The group avidly uses the Twitter hashtag #ontherox to represent themselves. “They’re one of our greatest assets. They talk about the shows all the time, they always tweet when they’re here,” says Adler.

Also just launched is the Sunset Strip VIP Pass program, which gives any customer staying at participating Strip hotels free front-of-the-line access to participating clubs. The initiative runs for the next six months through the summer, and encourages tourists on the Strip to stay in the area instead of hopping in the car to drive over to Hollywood or Universal City. “Personally I’ve done it a million times and it’s one of my favorite things to go see three or four bands in a night and hang out on the Strip,” says Adler of the VIP program.

The Real Sunset Strip is a weekly weekend Ustreamustream show that aggregates the news and events of the week from around the various venues on the Strip. Photographers send in photos from the week’s events, celebrities come down for interviews, and Adler et al grab passersby on the street for short segments. Sometimes they’ll broadcast right from within the venue. “The club is going on but there’s a TV show happening right in the middle of it. That’s been a great way to tie the different businesses together.”

Adler had a robust Wi-Fi system put into The Roxy specifically to encourage patrons to livestream during shows, share photos from the club, and generally get content out surrounding what’s going on at the venue. Licensing issues prevent the club from doing the official livestream events it has long been interested in. Lots of companies are also interested in partnering on livestreams, but “you can’t get any bands to do it because they don’t have the right to give away their own music when they show up here, and who’s going to get a lawyer to go through contracts with all these bands?” So instead, the in-house Wi-Fi provides a platform for the audience to do their own livestreaming, and The Roxy will retweet the links. Adler says, “I’ll go down during the soundcheck and do 10 minutes of Ustream on the phone and people love it. They eat it up.”

And of course, giveaways are also a popular and frequent method of both bringing in repeat business and giving something back to loyal customers. Offers like “the next 5 people to hit us up get two pairs of tickets and VIP passes,” or “the next person to hit us up gets a month of Roxy shows,” often do well. The people who win are the ones who actually show up. They’re happy about the experience, and they tell their friends. “It’s a positive cycle that’s starting to happen not just at The Roxy but all over the Strip,” said Adler.

Other Social Media Tools

While Adler doesn’t see more traditional methods of marketing going away any time soon — “We still have a publicist, we still have a street team that comes and picks up their fliers on Tuesday to distribute them. I don’t think you can totally write it off,” — he sees social media as essentially a no-brainer for businesses to get into. “It’s a [much] better way to do business. Be honest and keep that conversation going.” Nevertheless, it might not be any singular tool that will do the trick, and it behooves companies to investigate what methods their audience uses to find them and make sure they have a presence there. “People find you in many different ways, and you have to find out how people do that — it’s constantly changing.”

Tools like FoursquareFoursquare are becoming more relevant especially to local business, although Adler still sees that as something “on the horizon. I would love that Foursquare were stronger.” Nevertheless, depending on the nature of your business, diving into emerging tools might help you reach the right audience. “With LA, it’s a different kind of market than Main Street America. If you have that person who’s on Foursquare, it’s usually someone that’s a first-adopter — someone that other people are listening to and watching to find out the next thing.”

FacebookFacebook is another staple these days, and Adler had great things to say about the social network’s ad platform and its ability to finely target a desired audience. “I discovered how amazing the ads are on Facebook. If I can get that target number down to 5,000 people, that’s who I want to be advertising to. I don’t think it really helps to go to 100,000 people; I think your ad gets lost. Getting very specific works.”

Still, Twitter remains a primary tool for The Roxy and other clubs on the Strip for a number of reasons, one of which is immediacy. A patron’s tweet about a weak gin and tonic earned her a visit from Adler and a complementary drink refresh. “It was kind of an awkward moment because she’s like, ‘Oh, are you stalking me?’ [laughs] But it turned into a good thing because she ended up being happy. It’s actually brought [customer service] at The Roxy to an amazing level … Having that relationship will really bring people back.”

Having a large number of followers and clout on Twitter also becomes a draw for the bands that play at The Roxy. “Our social media is starting to be a reason for bands to play here because they want that Twitter contest, or whatever influence we might have out there on Twitter — they want a piece of that. That part makes Twitter important.” Twitter is used to knit together the entire experience of a show as well. These days, many bands and their individual members are on Twitter, in addition to the audience. “We do maybe two or three actual tweets [per] day, maximum, and then the rest of them are really using other tweets to tell our message — whether it’s a fan that’s talking about the band, or the band talking about their experience, or connecting up the people who are thinking of coming to a show. It’s a little easier and faster to connect on Twitter than on Facebook.”

Mobility is also key, and access to Twitter from almost any phone, whether smartphone or not, simply makes it more accessible in that regard. “Facebook to me is someone at home, whereas Twitter I feel is someone on the go. They’re either coming to the venue or figuring out where to go — it’s more mobile.”

Advice for Local Businesses and How to Get Started

What if you’re a small business just trying to get started with social media? Adler had some good advice on how to dive in, and primary among the concepts is to start slowly. “It almost sounds old school now, but just starting with a blog was a huge step into everything. It’s like Twitter in slow-motion. For someone that is just coming into this, it teaches you about content.” It’s also a great introduction to bi-directional conversation for brands. “…the comments on the blog — it was my first time listening to what people had to say about what I was putting out there. It’s an awesome moment.”

Adler also speaks to defining your business’s personality as a key component in developing a voice online. “The personality — whether it is on your blog or Facebook or Twitter — make sure that the personality of your business is apparent. That’s a huge step for a lot of businesses because a lot of them don’t even know their personality … What if your business was a person? How would it act and interact with people? Most businesses probably couldn’t give you that answer. But I think defining that and learning what that is was a huge part of our growth here.”

Using Twitter to gather information is also a powerful way to bring the huge amount of new data that’s out there to bear on your business knowledge. “Being able to track the bands in the weeks coming up to the show is great. You can learn a lot about a band and their fans: What kind of drink specials should we have? Is this a Dewar’s crowd or a Bud Light crowd? There’s a lot of data out there we collect. Also when people leave, we want to hear that exit comment. And we’re the first to do something about it — if it wasn’t a positive experience, we want to fix it.”

Building an audience online also helps solve one of the problems that’s often referred to as a business’s number one fear about embracing social media: What happens if and when people are making negative comments? Building up a supportive community can help crowdsource a way of dealing with that. “If someone tweets something like ‘The Roxy is old,’ I can’t wait to retweet them and say, ‘anyone want to tackle this one?’ because literally 40-50 people will tweet back with supportive messages. So you have this awesome community that starts to back you once you define yourself.”

Overall, for businesses just getting started with social media, the key point is to start slowly. “Starting small was key for us. We went from a calendar-style website that was one page and hadn’t been updated in 2 years, to a blog and all of this.” At first, “I thought it was advertising — that doing the blog was an advertising tool. It turned out to not be that. It turned out to be more of a roadmap of what we should be doing and who we are.”

Nic Adler joins The Comedy Store’s Alf LaMont and The Viper Room’s Nathan Levinson at SXSW 2010 for a panel entitled “A Social Media Case Study of L.A.’s Sunset Strip” on Thursday, March 18 at 3:30pm.

Connect with The Roxy:
- On TwitterNetalab on Twitter
- On their home page
- On MySpace
- On YouTube
- On Flickr

[Image Credit: Totallylikeduh!]


Categories: Social Media

Reuters to Journalists: Don’t Break News on Twitter

Social Media - Thu, 03/11/2010 - 19:29

Last night, Reuters released their social media policy, which includes instructing journalists to avoid exposing bias online and tells them specifically not to “scoop the wire” by breaking stories on Twitter.

The strict instruction makes it clear that even though news continually breaks on TwitterTwitter first — especially in disaster scenarios — Reuters journalists are to break their stories first via the wire and not on Twitter.

The social media policy in question also addresses a number of other Twitter, FacebookFacebook, and online concerns, offering up instructions and recommendations whenever possible.

For example, journalists are advised to get manager approval before using Twitter for professional purposes, have someone double-check their tweets before posting, avoid disclosing personal biases (especially political), and to separate professional and private activity with separate accounts.

The policy as a whole is a fascinating read and exposes that Reuters, as a media organization, is torn between encouraging employees to use social media and the realization that the online behaviors of their staff put them at risk, a sentiment expressed in the comment that these tools, if misused, could “threaten our hard-earned reputation for independence and freedom from bias or our brand.”

In their eyes, a reporter that exposes their political leanings on Facebook, even privately, is no longer free from repudiation. A journalist that follows sources on Twitter or friends them on Facebook risks sharing those identities with the competition.

What’s interesting, though, is the idea that social media poses a threat to the traditional news cycle and notion of journalism has been around since the days when blogging first surfaced. As other news organizations, reputable or not, continue to break stories on Twitter and even mandate social media usage, it will be interesting to see whether or not Reuters can maintain their relevance and position atop the news chain.


Categories: Social Media

New Google Maps Mashup Exposes Chatroulette User Locations

Social Media - Thu, 03/11/2010 - 16:18

You can now see Chatroulette users’ locations, thanks to a new Google Maps mashup that pinpoints where in the world people are signing in to the voyeuristic video-conferencing service.

The new Chatroulette Maps website presents markers of users’ IP addresses on a worldwide map, meaning less anonymity than users have previously experienced (which may go some way to encourage folks to keep it in their pants).

Capturing screengrabs of the users, Chatroulette Map then adds them to the map using geo IP tools. The accuracy of tracking locations via IP addresses varies with the provider and area. It’s certainly not super precise technology, but in built-up areas with an ISP with an up-to-date database it can be up to 95% accurate, and elsewhere, certainly enough to get an idea of location.

Although Chatroulette uses Adobe’s Stratus platform, the actual webcam hook-up between two users is a peer-to-peer link, which means the user’s IP address is revealed by this direct means of connection.

Chatroulette Map says there are plans to make the images rateable, as well as filter out any NSFW content, but for now the service just offers a snapshot of Chatroulette users across the globe.

Anyone unhappy with being screengrabbed and mapped can get in touch with the site to have their marker and pic removed, provided they e-mail in a pic of themselves as proof.

Will this development put you off using Chatroulette? Do you see it as an invasion of your privacy? Let us know in the comments below.

[via Laughing Squid]


Categories: Social Media

Facebook Threatens to Sue Daily Mail Over Sex Predator Claims

Social Media - Thu, 03/11/2010 - 14:28

According to the Guardian and Global Dashboard, Facebook has threatened to sue Daily Mail over an article that wrongfully claimed Facebook makes it easy for older sex predators to approach and seduce minors.

Daily Mail’s article, which can (in edited form) be found here, was written by a former police detective Mark Williams-Thomas, and had originally been titled “I posed as a girl of 14 on Facebook. What followed will sicken you.” It contained the account of the author posing as a minor on FacebookFacebook, which, according to him, attracted sexual predators right away.

The problem? He wasn’t really using Facebook to conduct the experiment, he used a “different social networking site,” as explained in today’s update to the article, added at the bottom by Daily Mail staff. The full text of the update is as follows:

“In an earlier version of this article, we wrongly stated that the criminologist had conducted an experiment into social networking sites by posing as a 14-year-old girl on Facebook with the result that he quickly attracted sexually motivated messages. In fact he had used a different social networking site for this exercise. We are happy to set the record straight.”

Needless to say, this caused a strong response from Facebook, which is still referenced throughout the article. According to the Guardian, a UK spokeswoman for Facebook said that the company was considering legal action due to the “brand damage that has been done.” “If you were a Middle England reader and your child was on Facebook, this sort of thing would have a very serious effect on what you thought of us,” she said.

Facebook has a point here; besides the obvious erroneous reporting, the article details how someone posing as a 14-year-old girl would get messages from older men (more accurately, users whose Facebook profile indicates they’re over 18 years old), which cannot be done on Facebook. Therefore, Facebook can argue it has measures in place to prevent exactly the kind of behavior the article describes, unlike the unnamed social network the experiment was conducted on.

We’ve contacted Facebook’s UK PR representative on this matter but have yet to hear back.


Categories: Social Media

Share Your Latest Purchases with Scordit

Social Media - Thu, 03/11/2010 - 05:09

This post is part of Mashable’s Spark of Genius series, which highlights a unique feature of startups. If you would like to have your startup considered for inclusion, please see the details here. The series is made possible by Microsoft BizSpark.

Name: Scordit

Quick Pitch: A social site where you share the stuff you’ve bought or want to get, and win prizes by doing it!

Genius Idea: It’s nice to share your new purchases or “scores” with friends or to let people know what stuff you really want to score in the future. Likewise, it’s fun to see what your friends are scoring or adding to their wishlists. Scordit handles both tasks, plus integrates with FacebookFacebook and TwitterTwitter, making sharing and wishlisting easy.

Similar services to Scordit exist — we covered one called HollrrHollrr last month — but Scordit is a little bit different in that you can browse or search for items (and it can poll places like Amazon.com for images or product names) you both have and items you want.

Scordit also issues users points for doing certain tasks — like adding scores or wishes to your profile, inviting a friend to the service or discussing products you already have. Each point gets you a chance to win a $50 Amazon Gift Card each week and toward a bigger prize each month. The prize this month, for example is an iPad.

In the future Scordit will also let you earn coupons and discounts on items in your wishlist, based on the points you a have earned.

We like that Scordit supports account creation with both Twitter and Facebook and that you can selectively tweet or share your scores or wishes on those services.

Like Hollrr, we do wish that there was a bookmarklet that could make adding items to your scores or wishes even faster. These sorts of sharing sites have a lot of potential but being accessible from outside the main app is something we really want to see.

How do you share your scores with friends? Let us know!

Disclosure: Scordit is founded by Shane Snow, who has contributed to MashableMashable.

Sponsored by Microsoft BizSpark

BizSpark is a startup program that gives you three-year access to the latest Microsoft development tools, as well as connecting you to a nationwide network of investors and incubators. There are no upfront costs, so if your business is privately owned, less than three years old, and generates less than U.S.$1 million in annual revenue, you can sign up today.

Entrepreneurs can take advantage of the Azure Services platform for their website hosting and storage needs. Microsoft recently announced the “new CloudApp()” contest – use the Azure Services Platform for hosting your .NET or PHPPHP app, and you could be the lucky winner of a USD 5000* (please see website for official rules and guidelines).”


Categories: Social Media

The Truth About the Average Twitter User [STATS]

Social Media - Thu, 03/11/2010 - 02:16

A new study from security firm Barracuda Labs provides some interesting insights into the state of the Twitterverse. Unfortunately for the microblogging startup, the stats say that most of its users aren’t very active.

The study looked at around 19 million Twitter accounts (PDF) in order to figure out how people are using Twitter. It started with one assumption: An active or “True” Twitter user has at least 10 followers, follows at least 10 people and had tweeted at least 10 times. By that definition though, only 21% of Twitter users are active users.

There’s a great deal of interesting data in the breakdown. Only 26% of Twitter users had 10 followers or more by December 2009, while only 40% were following 10 people or more (in fact, a majority of Twitter users, 51%, were following less than five people).

In terms of tweets, the report estimates that 34% of Twitter users hadn’t tweeted even once, while a whopping 73% of Twitter’s users tweeted less than 10 times. That means nearly all of the tweets on the social network were coming from about one-fourth of the userbase. Power users dominate.

Barracuda Labs also analyzed Twitter’s growth over time, and the numbers are consistent with previous reports that show while Twitter grew like wildfire in early 2009, it has dramatically slowed down in recent months. Going back further to early 2008, the report estimates that the microblogging tool grew by just 0.31%. However, with the quick rise of media coverage and the influx of celebrities such as Oprah and Shaq, Twitter use grew by 20% in April 2009 before dropping off to 0.34% growth in December 2009.

While the news isn’t stellar, it isn’t all bad for TwitterTwitter — these metrics are moving in the right direction. A full 79% of users had less than 10 tweets in June 2009, but that number dropped to 73% by December. Eighty percent of users had less than 10 followers in June 2009, but that percentage dropped to 74% by December. If that trend continues, you’ll hopefully see a more diverse and active Twitterverse going forward.

[via MediaMemo]


Categories: Social Media

Twitter’s Website Now Attaches Location to Tweets [PICS]

Social Media - Thu, 03/11/2010 - 01:01

Twitter has just flipped the switch on geolocation within Twitter.com. Now at least some users can pull up location-based information from individual tweets on the microblogging website.

While attaching locations to tweets has been possible for several months now through third-party apps, Twitter.com itself hasn’t done much geolocation until today. It was first noticed yesterday, but the full rollout seems to be happening today.

It’s a simple integration: With any tweet that has a location attached to it (mostly via apps that support it, such as FoursquareFoursquare and Tweetietweetie), a small location icon will appear at the end of the byline of that tweet. Clicking on it will bring up a Google Map showing the location where that tweet was sent.

Here’s a screenshot:


It’s a simple integration, but it’s important to the future of TwitterTwitter. Location has become this year’s big trend, and with Facebook set to launch location features next month, the company can’t afford to be left behind.

What do you think: Is this an important market for Twitter to command? What location features should it launch next? Let us know in the comments.


Categories: Social Media

Brizzly Launches a Guide to Twitter Trends and iPhone App

Social Media - Wed, 03/10/2010 - 23:03

Web-based Twitter client Brizzly has three major developments to report: a new free iPhone app, a new Brizzly Guide (which gives trending topics on Twitter their own hub pages as permanent resources for information on the top Twitter discussion items over time), and the acquisition of WikiRank.

The Brizzly Guide is a user-editable area that fleshes out the backstory and adds contextual information to TwitterTwitter trends. Loading up the Guide shows the top 10 current trending topics at the left, and either a description of that topic or a prompt to be the first to explain the trend.

Taking cues from wiki-style user-editable sites like WikipediaWikipedia, the Brizzly Guide encourages users to curate the landing pages that will act as resources for current and past Twitter trends over time.

The free Brizzly iPhone app is available now in the App Store, featuring multiple account support, lists, photo uploads, saved searches syncing, classic-style retweet functionality, and support for the new Brizzly Guide with user-editable trends and news topics.

Further evidence of Brizzly’sBrizzly adoption of wiki-style philosophy comes with the announcement of the company’s acquisition of Wikirank, an app that visualizes Wikipedia data and will soon, presumably, help visualize Brizzly data and build out a more robust Brizzly Guide. Wikirank displays popular and trending pages in a clean and easy-to-use interface. CEO Jason Shellen said of the acquisition, “We will be integrating Wikirank technology into the Brizzly Guide over the coming months,” so we should expect to see more from the Twitter client surrounding trending and data visualization in the near future.

Are you a Brizzly user? What do you currently use to monitor Twitter trends?


Categories: Social Media

SXSW 2010: The Complete Social Media Guide

Social Media - Wed, 03/10/2010 - 21:16

This year’s South By Southwest (SXSW) festival is rapidly approaching. Beginning with the Interactive Media events on March 12th, Austin, Texas will be the place to connect with the brightest in tech and media and get the scoop on some exciting new ventures.

Whether you plan to physically attend or not, social media will be critical to how people connect and share ideas at this world-class event. If you want to keep in touch with all the goings-on, look no further than these tools that you can use on the web, your mobile device, and your favorite social networks.

For Those Headed to Austin

While in-person networking is the goal of many, social media will be key in bringing interested parties together across this vast festival that this year is spread across four separate campuses. If you’ll be in attendance, check out these resources for staying connected.

The Official SXSW First-Timers Guide

If you’re brand new to SXSW and feeling a bit overwhelmed at the scope, the first-timers guide has a wealth of resources to assist the uninitiated. These include links to online registration (if you still need to sign up), hotel booking, scheduling tools, maps, and this informative video.

my.SXSW and QR Coded Badges

The official social network of the festival is my.SXSW, and you are automatically invited to join upon registering. This closed network, just for attendees, allows users to build personalized conference schedules, join exclusive groups, and connect with others at the festival.

The addition of QR codes on registered badges gives attendees with smartphones an added way to solidify in-person connections. Simply scan a new friend’s personalized QR code and you’ll automatically be following him or her within the my.SXSW network.

For additional ways to utilize the my.SXSW network, check out the info on their tools page.

SXSW2010 Event Calendar on sched.org

Sched.org is an interactive calendar with social media integration that makes it ideal for festivals like SXSW. An “unofficial” but highly useful calendar has been created for SXSW that will give you an overview of each day’s events, talks and panels.

Sign in with FacebookFacebook Connect or TwitterTwitter and start compiling a list of the events you’ll be attending. By clicking on a particular event, you can also see who else is attending, and view real-time updates about the event from other attendees on social networks. With a bit of effort, this tool could become your go-to social dashboard and connection builder for the entire festival.

SitBy.Us

Social media aficionados will be converging on Austin from all over the U.S. and the world. It’s likely that some of your Twitter friends will be in attendance while you’re there.

Don’t let an opportunity for an in-person meeting slip by. SitBy.Us is a useful tool that lets you see which panels your Twitter friends will be attending, and even where in each room they will sit.

By logging in with your Twitter account (via OAuth), SitBy.Us provides a mobile-optimized web interface that allows you to plan and coordinate panel attendance with people you’re looking to connect with in person (and perhaps even avoid those you don’t!).

SXSW Badges for Foursquare

FoursquareFoursquare has created 16 new SXSW-specific badges for those location-based networkers who are Austin bound. What’s more, if you do unlock a badge, you can track down a Foursquare team member at the festival and claim a temporary tattoo with the mark of honor.

Cliqset’s SXSW Map

Cliqset.com has created a real-time map that aggregates all of the geo-tagged activity in the festival area of Austin. Pulling in data from the major location-based social networks (BrightkiteBrightkite, FlickrFlickr, Foursquare, GowallaGowalla, Qik, and Twitter), the map will give you a bird’s eye view of who is at SXSW, where they are, and what they’re doing.

Click a pinpoint on the map to expand the user’s status update. It should be interesting to see the map fill up with notes come festival time this Friday.

Disclosure: Cliqset is a MashableMashable sponsor

Mashable’s Austin Real-Time

Looking to connect with like-minded festival goers or other attendees from your hometown? Check out Mashable’s own Austin Real-Time Network. Sign in with your Twitter, Facebook, or Cliqset ID and browse or search for other festival patrons by common interest or location. By adding yourself to the network, you can also share what you’re doing and where you are via your favorite social networks.

For Those Who Will Watch from Afar

If you’re not able to make it to Austin this year, don’t fret. The magic of social media and the web can bring the festival within reach. While you may not be able to hob-knob with your favorite tech and music geeks in the warm Austin sun, you can still get your SXSW fix with these resources.

The Official SXSW Twitter and Facebook Accounts

Being the socially-savvy team that they are, the crew behind the festival does a good job keeping their fans and followers in the know. If you want to keep an eye on developments in Austin, be sure to add these official channels to your social feeds.

SXSW Videos

Though not officially connected to the festival, SXSW Videos is a user-generated destination for footage from the event.

Powered by Viddler, the site lets you browse videos that come out of SXSW (in various categories, including Interviews, Shows, Bands, etc.) as well as upload your own if you’re in attendance.

The content can be a bit of a grab-bag, but if you’re looking for some first-hand video accounts of what’s happening on the ground, check in there every once in a while.

SXSW Blogs

Searching for other ways to live vicariously through the SXSW attendees? Dedicated blogs are a good way to stay in the loop.

The Unofficial SXSW Insider’s Guide is a blog/community built with Ning where festival attendees (and interested parties who couldn’t make it) can blog, upload photos, and discuss events.

You can browse the site blog-style to see what people are up to, or connect with individual members to get a more social scoop.

SXSW Baby is another unofficial blog that will be covering the events throughout the festival.

Currently, they have quite a few tips for those who are enroute to Austin. But if you’ll be checking in from home, stay tuned for further updates as the festival kicks off this Friday.

Mashable’s SXSWi Channel

Of course you can always stay up to date on the latest news coming from Austin with Mashable’s own channel, dedicated to the Interactive Media portion of the festival. Members of our team will be on the ground in Austin to get you the social media and tech scoops that are sure to break in the days ahead.

More SXSW resources from Mashable:

- 3 Things to Do Before MashBash SXSWi This Sunday Night

- Coming to SXSW? Add Yourself to Austin Realtime!


Categories: Social Media

FarmVille Adds Facebook Credits Payment Option

Social Media - Wed, 03/10/2010 - 20:06

The Facebook platform game FarmVille now supports the Facebook Credits virtual currency.

The popular online game uses two units of in-game currency: Farm Cash and Farm Coins. Previously, you could buy them with a credit card or PayPal. Now the game offers Facebook Credits as an option.

Facebook Credits are the number-one option, actually. They’re the default payment choice, featured at the top of the list pictured here.

We recently learned that FacebookFacebook takes 30% of developers’ Facebook Credits revenue — the same percentage that Apple takes from its iPhoneiPhone and iPod touch App Store sales. Analysts have speculated that Facebook might surpass $1 billion in revenue this year, and the social network’s virtual currency could be a vital part of growth beyond that.

This new option in FarmVille is arguably bigger for Facebook Credits than it is for the game. FarmVille has more than 80 million users, making it bigger than Twitter. Exposure to an audience that large is an important milestone for the Facebook Credits project, which has been a slowly expanding experiment up until now.


Categories: Social Media

CNN Sees Facebook As Major Competitor

Social Media - Wed, 03/10/2010 - 18:55

When it comes to competition, CNN President Jon Klein fears Facebook. The man at the top of the news network believes that the social network is more of a threat to his business than other broadcast media organizations.

In a recent question-and-answer session with BusinessWeek, Klein specifically states, “We want to be the most trusted source,” and, “I’m more worried about the 500 million or so people on Facebook versus the 2 million on Fox.”

The intriguing statements come just weeks after Hitwise released data showing that Facebook’s new role is becoming that of a news site. As a news portal and discovery engine, FacebookFacebook has the power to make or break a story, a power that clearly threatens the rank and file of the old media elite.

Where we discover news is no doubt changing, but that’s not all bad news for CNN. We tend to think that the power wielded by newsies on Facebook could prove to be an advantage for CNN should the network really cater to the social networking crowd.

For example, in recent months we’ve seen the ratings of award shows skyrocket; part of the ratings bump correlates with web denizens experiencing the televised broadcast with their friends, family and followers online. It would seem logical then that TV and online can coexist in a mutually beneficial relationship.

As for CNN’s immediate future, Klein’s comments also indicate distinct strategies for web and broadcast. Moving forward the company plans to continue with video content on CNN.com and ramp up affiliate deals with the likes of HBO and Time Inc.

So where do you get your news: CNN or Facebook?

Disclosure: MashableMashable has a content syndication partnership with CNN.

[img credt: Pragmagrapher]


Categories: Social Media

The Internet Nominated for Nobel Peace Prize

Social Media - Wed, 03/10/2010 - 18:44

The Internet is in the running for this year’s Nobel Peace Prize, the Norwegian Nobel Committee has confirmed. Championed by Wired magazine in Italy, the nomination has been backed by OLPC founder Nicholas Negroponte.

Italian Wired suggests that the Internet should receive the highly regarded prize for helping to advance “dialogue, debate and consensus.”

The nomination from Wired has been dismissed by some as a publicity stunt — and the support of long-time Wired columnist and investor Nicholas Negroponte is hardly surprising. Although currently seeing some success with the One Laptop Per Child program, Negroponte’s past projects have included such dubious endeavors as as Swatch Internet Time.

The award is to be given to the person (or organization) who has “done the most or the best work for fraternity between nations, for the abolition or reduction of standing armies and for the holding and promotion of peace congresses.” The creators of the World Wide Web — Tim Berners-Lee, Larry Roberts and Vint Cerf — have been nominated, too.

The final nominations will be now be considered by the Committee with the winner due to be announced on October 8, while the awards ceremony will take place in December.

Do you think the Internet should be awarded the Nobel Peace Prize? Or should it go to a person or organization? Is Wired’s campaign just a PR stunt? Have your say in the comments below.


Categories: Social Media

Get Satisfaction Brings Customer Support to Facebook Pages

Social Media - Wed, 03/10/2010 - 17:02

Today Get Satisfaction is bringing its popular social CRM tool inside Facebook Pages with Social Engagement Hub. The new app, created by Involver using the Get Satisfaction API, gives brands and businesses the ability to integrate the entire support experience into Facebook.

That means the Ask A Question, Share an Idea, Report a Problem and Give Praise functionalities are all present and commingling with the service’s intelligent question database so both customers and brand representatives have the ability to collectively tackle queries.

The Social Engagement Hub lives in its own tab inside the Facebook Page and can be fully customized, branded, and tweaked for a specific purpose or campaign. The most impressive part, though, is that all activity inside the hub is centralized on the Get SatisfactionGet Satisfaction platform, so no conversation is lost inside the FacebookFacebook experience and each one can be distributed across multiple environments (which allows for repurposing).

The application is currently being tested by a handful of brands (check out POM’s support tab), but the company is rolling it out to all interested businesses. The Social Engagement Hub is targeted to bigger brands, but coming this spring Get Satisfaction will roll a slightly scaled down version — minus customization — for small and medium business that will cost $99 per month in addition to the current paid plan.


Categories: Social Media

Tweet Defense – Fight Zombies With the Power of Twitter

Social Media - Wed, 03/10/2010 - 09:39

We’ve seen many, many iterations of the popular tower defense games over the years, but this one has a special meaning for all you Twitter fans out there.

Based on a tried and true concept, Tweet Defense is an iPhone game that lets you fight zombies with various tower defense units, but with a social twist: it grabs your various TwitterTwitter stats – number of followers, friends and tweets – and calculates bonuses to your defense based on them. It’s like an infinite time sink which connects two enormous time wasters – Twitter and tower defense. In other words, it’s beautiful.

Get Tweet Defense for $0.99 from the App Store.


Categories: Social Media

MySpace Co-Presidents Reveal Company’s Plan for the Future [INTERVIEW]

Social Media - Wed, 03/10/2010 - 05:44

We had a chance to step into MySpace HQ for a chat with new Co-Presidents Jason Hirschhorn and Mike Jones, who preside over the News Corp.-owned social network from a shared desk in Beverly Hills. The joint office speaks to how closely Hirschhorn and Jones are working together to create a unified vision of the future for the lately struggling MySpace, whose former CEO Owen Van Natta exited the company after only nine months in the hot seat.

Hirschhorn describes MySpaceMySpace as a site that “lacked focus” as he and Jones were getting up to speed and learning about the business. He sees the pair’s role as instilling that much-needed focus as well as driving a re-imagination of the site from both a user interface perspective and in the development of new products. All of what we saw today on the near future of MySpace’s roadmap — into approximately fall of this year — is in service of the networks’ new overarching goal of promoting user discovery and self-expression.

MySpace Strategy

As Hirschhorn (pictured, right) describes it, MySpace’s trajectory moving forward is about the “pillars of broadcasting, discovery, self-expression, and making content a part of all those experiences.” He spoke to quality, usability and engineering as major focal points: “We want as many people here to be people who build, and who create, and who have top-notch engineering talent.”

Jones relates that metrics have become a core mantra for the company as well: “If someone’s inside the company, we want to give them complete transparency in regards to what they’re working on it, why they’re working on it, why it’s important, and if what they did actually came to a good effect.” The company has effectively retooled the way the business works to make data a huge driver, including implementing very specific new product rollouts, user testing and full-circle evaluation of how changes affect user behavior.

But beyond instilling a level of discipline regarding the process of implementing user interface changes and building new products, at the end of the day Hirschhorn says MySpace is about “music that you love, the photos that you love, the video that you love, and the artistic stuff that goes on every day that says that you’re you. Those are the pillars of how we’re going to be building our product.”

Social Network or Destination?

We asked Hirschhorn and Jones whether they envisioned MySpace as needing to cultivate its roots as a social network versus crafting the site as more of a destination around premium content, and the answer essentially is both. “You need to be a platform where your audience has a voice,” even as culture constantly shifts and changes, said Hirschhorn. “I think a lot of people say ‘content portal’ — it isn’t just about putting up channels that broadcast this stuff one-to-many. It’s about putting up a platform that’s totally accessible to anyone that creates content, whether it’s big media or not.”

Jones (pictured, left) agrees that “going back to the roots of what made MySpace MySpace early on is important. “I think at some point it lost its way, and we’re basically just tying it back to that. I don’t think it’s a decision of content site or social network — people are doing things that are very social within MySpace, and they’re doing things that are social in other environments too. There’s a type of user, there’s a type of relationship that MySpace is really, really good at, there’s a type of environment around discovery that we’re really good at, and it’s about embellishing that.”

Hirschhorn acknowledges that MySpace is “centered around pop culture topics” that resonate with the primarily 14-34- year-old demographic (“and a very sweet spot in the 18-24 demographic”), “So while you could share your thoughts about the elections in Iraq it might not be the place that you do that — but you’ll certainly talk about what went on in The Hurt Locker and what dress Sandra Bullock wore, and that crazy lady who ran onto the stage during the Academy Awards. That is a part of the pop culture conversation that goes on every day, and also a place we feel we can win at.”

Twitter and Facebook: Competitors or Coopetition?

We asked if the co-presidents saw social networks like TwitterTwitter and FacebookFacebook as competitors, or whether they thought there was room enough in the market to allow a multiplicity of sites to flourish. Jones sees ample space for many social sites: “I think there’s room for all the players. I think at the end of the day there’s not going to be a direct overlap saying ‘this is the exact behavior on MySpace or FB or Twitter’ — there’s always going to be some crossover. I don’t think it’s a winner take all because I don’t think it’s a singular behavior we’re all trying to capture.”

Hirschhorn agrees: “The reality is there are people on there with accounts on both. When you’re as big as 100 million or 200 million users you seem to have a little bit of everybody.” He says that after seeing commonalities with Twitter and doing a simple integration deal allowing MySpace users to sync the two accounts, “All of a sudden we started to see people back on MySpace we hadn’t seen in a while.”

He sees a certain level of platform agnosticity as being a necessary attitude when operating online: “I think that if you want to maintain a presence online, you have to think cross-carrier or cross-network. When you and I were coming up, SMS didn’t take off until it was cross-carrier. To think that your audience is only going to be on one network is silly. It’s very important for us to be cross-networked, and to make sure that if you’re someone who is managing your presence on MySpace that you can also publish into Twitter, and you can go into Facebook, and if you’re creating a playlist and you want to distribute it into Facebook, that’s great.”


Future Roadmap: Profile Changes

We were shown a number of elements from the upcoming re-imagination of the user interface, primary among them being changes to profile pages. Users will still have control over customizing the look and feel of their profile (“They’ll actually have better tools,” says Jones), but there will be more unification to the underlying structure and framework behind profile organization in order to make a better, more cohesive experience for users in terms of site navigation.

Hirschhorn says that customization is obviously valuable but “has to work within a usable framework. And that is going to be a religion for us. It can’t be homogenized, it still has to be ‘let your flag fly,’ but there has to be a certain kind of structure to it. And that’s a very, very important point for us going forward.”

He acknowledges the dual blessing and curse of the original wide open profile customization: “Giving them that control had a real impact on the usability of MySpace. So the real mission we laid out to the staff was how do we give them the visual control but still maintain a certain kind of architecture in how you browse through the site.” The new profiles will bring a unity to the overall experience while still allowing the “crazy and fun” level of self-expression users came to know and enjoy about the site.

Publishing and The Stream

In the past, you couldn’t do things like publish videos or other types of content directly into the Stream, but the vision is to allow all types of content. Moreover, you’ll be able to filter the contents of your stream by type, so you can view only videos or see just the links, for example. The MySpace Share mechanism will handle incorporating content from all over the web directly into the Stream, both via buttons webmasters can incorporate within their sites and as a browser bookmarklet that allows sharing content just as easily even if the buttons aren’t specifically included.


Currently in testing now is a change to the former status update tool into an explicit publishing tool, allowing users to simply add videos, photos, links, and other types of content. Within the next month we should expect to see a new feature that allows cross-posting to sites like Twitter, Facebook and DiggDigg via a simple dropdown. “Why not? Publish once, go everywhere. If you increase publishing, you increase engagement,” said Hirschhorn of the upcoming feature.

Dashboard and Reputation

Back in October, MySpace launched an Artist Dashboard tool (pictured below) as part of the MySpace Music hub for musicians and bands. We’ll be seeing that tool become available for users as well, with the goal of providing a visually-rich view into the “ripple effect” of a user’s activity on MySpace. Imagine being able to get statistics back on what your most popular shares are, who is reacting to what you’re publishing and where they are, and all manner of metadata about what kind of user you are on the site and the effects of your activities there.


Closely related to that will be a system of achievements and badges that users can display on their profile to show off what type of users they are, whether it be someone with the most shared playlists or someone who spots trends early on and more. This creates a cycle of feedback and recognition to the user, as well as providing an additional layer of self-expression and identity driven by the data surrounding how that user is actually interacting with MySpace.

We were shown bright, friendly icons for potential badges that anyone who has used FoursquareFoursquare will recognize as familiar, and this particular part of the strategy certainly recalls mechanics like Xbox Live achievements or PS3 trophies as well. The idea is to add game-like elements that not only are fun but also give recognition back to the user in a playful visual style: “That’s what the future of MySpace is going to look like. It’s not going to be bland and data-oriented; it’s not going to look like chaos like it does today. It’s going to be fun and tactile,” said Hirschhorn.

Trends

Hand in hand with data visualizations in your Dashboard, another new featured area to look for in the near future is a way to identify trends. Here too we should expect to see bright and visually-engaging ways to find out where the hotbeds of activity are around MySpace, whether it be a hot conversation thread or new movie trailer or new album stream. Trends will be tracked in real-time and be based on what’s being most shared, most talked about, and generating the most activity around MySpace at any given time.

Those trends will also be able to be broken down very atomically by various indices like region and demographics, so you might be able to drill down very specifically into data points like “what is the most popular album among teenagers in New Jersey,” for example. This level of detail is another example of how data-driven some of the new features will be as well as how much of that internal data will be open and transparent to users, but ideally in a way that’s more visually attractive and accessible as opposed to your typically dry charts and graphs: “I want something more visual. I want it to be visually cool,” said Hirschhorn.

Liking and Interest Maps

In addition to friending (a bi-directional relationship) and following or subscribing, a new “Liking” mechanism will emerge in the future as one part of a system that will start to understand more about you. This hints at a still nascent element that will likely play a much larger role in MySpace’s strategy moving forward, which is about learning specifically what you like and changing your experience over time to be more customized.

Hirschhorn said of the Liking mechanism that it “starts to build preferences that ultimately are going to build up who you are in our database so we can deliver you better experiences. They don’t change your user experience overtly in front of you but they’re going to behind the scenes. That will be both passive and active. That’s a discipline I don’t think we’ve had here, but it breeds engagement and action on the site.”

In the long-term, the goal is to build up “interest maps” based on what users have liked and gravitated towards in the past, although the eventual personalization engine will also have to be wide enough to allow for new things and new experiences. “Discovery has to be wider than what you think you want,” and won’t be just about matching a stated set of preferences but also about allowing for serendipity and for new types of content to be exposed to you based on elements including what your social network is actively interested in.

More Features, and When Will We See Them?

Other new features we were shown included a big visual and thematic update to the Calendar application, which will gain the ability to sort and filter by type of event like concerts, movies, etc. The calendar will be culture-based and have a strong local component, so users can drill down in a visually accessible way to pop culture and entertainment-oriented events nearby.

Apps and games will also see significant development in the coming months, with the goal of increasing audience usage from the current 20-30% participation to something more like 50%. Mobile development will also be hugely important, with iPhone and AndroidAndroid (app pictured, right) being the biggest platforms, although currently mobile usage is “overwhelmingly” not smartphone users yet. “The iPhone is gaining very quickly,” though, says Hirschhorn.

We should also expect to see a better introduction to MySpace for new users, who will get recommendations in terms of friend and content suggestions upon creating an account on the site. This will give new users a place to start from even if they don’t yet have any friends.

Topic pages will be another new feature that will pull in content from around MySpace but also from Twitter, YouTubeYouTube and all over the web where it’s happening surrounding a particular topic, movie, celebrity, or other entity people are talking about online. This starts to organize existing content around user interest specifically as opposed to relegating content discovery to specific content hubs in music, movies, etc.

Lastly and perhaps more importantly: When will we be seeing all of these new plans come to fruition? The answer is incrementally, as features become ready — as opposed to saving everything up for one big launch. “I don’t think the world wants to wait for a redesign and also, those days are over. One hundred million people use this every day, and you can’t just freak out and pull the tablecloth off,” said Hirschhorn of the decision to roll out incremental updates, changes, and new MySpace features.

In other words, if you’re curious about how all the above is actually going to be implemented, you likely won’t have to wait too long. From what we saw today, there’s a lot on the plate for MySpace in the coming months, and we should expect to see a lot of changes coming soon. Will it be enough to restore the social network to its former glory, and put MySpace back on a path of growth and leadership in the social networking space? Only time will tell, but if Co-Presidents Jason Hirschhorn and Mike Jones are able to successfully execute the vision they’ve laid out, it’s perhaps reasonable once again to be optimistic about the future of MySpace.


Categories: Social Media

Twitter Takes on Phishing with New Security Features

Social Media - Wed, 03/10/2010 - 00:53

Spam and phishing have been ongoing problems at Twitter for some time, and tonight the company announced that it is stepping up its efforts to stop them with some new features, described as being able to “detect, intercept, and prevent the spread of bad links.”

In a blog post, TwitterTwitter writes that the protection works by “routing all links submitted to Twitter through this new service … even if a bad link is already sent out in an email notification and somebody clicks on it, we’ll be able keep that user safe.”

How exactly they do that, we’re not sure, but Twitter notes that you’ll start seeing short links using its own “twt.tl” URL shortener in direct messages and email notifications. As users who have been victimized by phishing scams (and those annoyed by the constant barrage of dodgy DMs) can likely attest, it’s a feature whose time has most certainly come.


Categories: Social Media

HOW TO: Prepare for Disasters Using Social Media

Social Media - Tue, 03/09/2010 - 21:48

Mollie Vandor is the Product Manager for Ranker.com and Media Director for Girls in Tech LA. You can find her on Twitter and on her blog, where she writes about the web, the world and what it’s like to be a geek chic chick.

Earthquakes, tsunamis, hurricanes — lately, it seems like there’s a new natural disaster wreaking havoc on poor planet Earth every week. From our television sets to our TwitterTwitter streams, it’s impossible to ignore the devastation these disasters leave behind. And, no matter where you’re watching from, it’s hard not to feel just a little bit helpless in the face of such colossal catastrophes.

But when it comes to natural disasters, modern technology is making it easier than ever to take control by creating your own emergency response system — no high pitched beeping required. There are tons of tools to help you create emergency preparedness plans, keep in touch during a disaster, and get your life back after one strikes. Nothing will keep you safer or saner during a natural disaster than having a good plan in advance.

Create a Plan

According to FEMA, the best way to avoid significant damage during a disaster is to prepare an emergency response plan in advance. The FEMA website is a great place to get that process started. In fact, they offer an easy checklist of items you should consider when putting together your plan: Escape routes, family communications, utility shut-off and safety, insurance and vital records, special needs, caring for animals, and safety skills. It seems like a lot, but fortunately, there are plenty of resources to help make all that planning much easier.

Figuring out your escape route is probably the top priority when it comes to emergency preparedness. And, making sure that your loved ones know where to go and how to meet up could help keep your family together when everything else is falling apart. That’s where Google’s MyMaps service comes in handy. MyMaps lets you plan a route using landmarks, lines, and shapes, and lets you easily share that route or access it on your mobile browser. Of course, the most reliable option in a disaster is still the lo-fi hard copy of that escape route. MyMaps lets you print perfect copies so you can laminate them and stick them everywhere from the fridge door to the kids’ backpacks.

And while you’re throwing things in those backpacks, also think about including an ID card, in case your child is separated from their caretaker during a disaster. You can easily order ID cards online at places like Life360, a site that offers multiple mobile and web-based emergency planning services, including ID cards for your kids and a messaging system that contacts your entire network of family and friends during a disaster.

Of course, that’s just the tip of the iceberg in terms of emergency preparedness apps. From the ICE app for iPhone and AndroidAndroid, which stores your emergency contacts and medical information, to the self-explanatory Emergency Preparedness Checklist (iPhone), there are plenty of quick, easy and mobile options to help you get a jump on your emergency planning.

Plus, if you share my proclivity for destroying any home improvement project you come within five feet of, there’s also an easy online guide to help you shut off your utilities, from the Washington state Department of Health. And, the only technical knowledge required is the ability to print the super-simple instructions and tape them up near your door.

Keep In Touch

One of the scariest parts of any emergency is not being able to reach the people you love — and knowing that the people you love might not be able to reach you. And, of course, you want to stay abreast of all the breaking news about whatever it is that’s going on. Fortunately, one of the best advantages of our constantly-connected world is that there are multiple channels for communication. When one channel goes down during a disaster, you might still be able to get through on another one.

The first thing to do is make sure you have a backup plan for keeping all your gadgets in good working order during a disaster. Now might be a good time to invest in a solar charger for your iPhone or BlackberryBlackBerry Rocks!, for example — not to mention a hand-cranked emergency radio, flashlight and flares. Or, you could just hit up the Red Cross Store for a gadget that does all of the above, and charges your MP3 player too. If you’d rather just upgrade your existing gadgets, check out the Emergency Radio app, which turns your iPhone into a supercharged scanner for police, fire, NOAA and other emergency radio frequencies.

Even without any extra apps, your 3G-enabled phone will likely help you stay connected in case of an emergency. Even though phone lines may be down or jammed, the 3G network won’t necessarily be out as well. This is how Twitter status updates helped locate a missing person during the recent Chile earthquake. So, having an app for Twitter, Instant Messenger, or even FacebookFacebook on your mobile device might help you keep in touch with loved ones who can’t get through to you via more traditional means of communication. And, a quick status update telling everyone where you are and how you’re doing could help give loved ones peace of mind in the middle of the chaos that comes with a catastrophe.

Speaking of peace of mind, FEMA will actually e-mail you disaster updates in real-time, so you can stay up to date on the latest breaking disaster news. Most college campuses have similar services, so students — and their parents — can receive regular text messages and e-mails during an emergency. The FCC actually maintains a pretty good list of these services. And, of course, you should always know the right resources for specific information about the particular types of catastrophes that are common to your neck of the woods. For example, during the recent Hawaii tsunami warnings, residents could receive up-to-the-minute reports from a variety of sources, including NOAA.

So, bookmark your local emergency services sites, or add them to an RSS feed or special start page. Create a Twitter list of the people you trust for breaking news about your area, or set up an old fashioned phone tree using e-mail over 3G as a backup in case the phone lines go down. No matter what you decide to do, make sure you have plans in place for staying in touch across multiple means of communication. You never know what will work and what won’t if a disaster really does strike.

Get Your Life Back

Once the immediate threat of a natural disaster has passed, you may find yourself facing an awful lot of cleanup, not to mention plenty of paperwork, as you try to recover your assets. This is why it’s important to catalog your stuff before that happens. This will make the process of an insurance claim much easier.

The first step in setting up a cataloging system is to get yourself organized. There are plenty of apps for that, and options for Blackberry users as well. Once you’re organized, you can start scanning all of your important possessions and papers into a web-based app, which will store them in the cloud. So, no matter what you lose in a disaster, you won’t lose your records too.

Use Home Inventory for iPhone or Star Home Inventory for Blackberry to track all of your stuff from the comfort of your mobile device. If you have a Mac, you can also use DeliciousMonster to scan all of your books, movies and more into your computer by their bar codes. Or, just hook up a standard barcode scanner directly to your laptop. Publish your stuff to the web to make sure your data is safe in case your desktop is destroyed. And, to really be on the safe side, create a Google DocsGoogle Docs account, and back up your important insurance papers directly from your desktop.

The Last Word

Despite how far modern technology has come, we still haven’t figured out a perfect way to prevent natural disasters. Preparation is still the best defense. Proper planning means that if a disaster does strike, you’ll know what to do, where to go, and how to recover — which is some pretty powerful stuff indeed, even in the face of the forces of nature.

More social media resources from Mashable:

- 5 Ways to Use Twitter to Avoid a Backchannel Disaster
- How Companies Are Using Your Social Media Data
- The Science of Building Trust With Social Media
- How Twitter in the Classroom is Boosting Student Engagement
- 3 Ways Educators Are Embracing Social Technology

Image courtesy of iStockphotoiStockphoto, BradenGunem


Categories: Social Media

Foursquare + Google Maps = FourWhere

Social Media - Tue, 03/09/2010 - 19:45

New location-based social search tool FourWhere shows Foursquare tips and comments using Google Maps so you can search and discover what everyone is saying about nearby places.

Users simply input a location or address into FourWhere, right-click (control click) on the map and select display preferences. The map can display all comments nearby, all venues in the vicinity and/or remove venues without tips.

It’s a simple app with a powerful purpose. For those of us preparing to journey out to Austin for SXSW, FourWhere’s release couldn’t have come at a better time. A search around the downtown area yields comments with insightful information about restaurants and bars. Essentially the application offers a map-based search experience for socialites looking to plan a fun night out.

FourWhere currently only pulls in data from FoursquareFoursquare, but Sysomos, the company behind the app, has plans to integrate more social data in the future.


Categories: Social Media

Facebook to Launch Location Features Next Month

Social Media - Tue, 03/09/2010 - 19:03

Facebook’s move into location has seemed inevitable for some time, and it now appears that the company will officially reveal its plans at next month’s Facebook developer conference –- f8.

According to The New York Times, the social network will incorporate location in two ways: (1) its own features for sharing location and (2) APIs to let other apps — like Foursquare and Gowalla –- offer location services to Facebook users.

Presumably, FacebookFacebook will make sure to address privacy issues with its location features — for example, perhaps with settings that allow you to share your location only with a select group of friends. The Times’ report doesn’t detail the specifics of such features, though it notes that the social network updated its privacy policy late last year in preparation for a location launch.

Facebook will be rolling out its location features to an enormous user base — there are now more than 400 million users of the social network in total, 100 million of which access the site via mobile regularly. The company also has its own native apps for all of the major mobile platforms. All of this gives Facebook’s location features an enormous edge over the competition.

The Times’ report suggests that the competition isn’t the likes of FoursquareFoursquare and GowallaGowalla, however, but rather GoogleGoogle and its huge base of local small business advertisers. Of course, the startups aren’t ignoring this opportunity either — earlier today, Foursquare shared details of upcoming features it plans to release to help local businesses utilize checkin data.

With Facebook entering the space, though, the other players will need to look to create value in ways beyond checkins and knowing where your friends are located at any given point in time. That’s why Foursquare seems to be so focused on partnerships and gaming, while Gowalla is making moves (as recently as last night) in virtual goods.

In any event, location remains the huge trend so far in 2010, and literally each day seems to bring new indications of which way it will all play out.


Categories: Social Media
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